At kadbrokes, we believe good gaming is gaming that's enjoyable without affecting your daily life. This page outlines the control tools, warning signs, and support resources available to all our members in Malaysia.
At kadbrokes, we believe online gaming should be a form of entertainment — not stress, not obsession, and not a source of financial hardship. That's why we don't just provide an engaging gaming platform; we also invest in systems and tools that help Malaysian players stay in control at all times.
Responsible gaming isn't just a slogan on our office wall. It's built into how we design the user experience, how we train our support team, and how we make business decisions. If our profits ever conflict with user wellbeing, user wellbeing wins — always.
Every kadbrokes member has full access to a range of self-managed control tools, with no need to contact customer support. These tools are designed to be easy to use and take effect immediately upon activation.
You can set daily, weekly, or monthly deposit limits on your account. Once set, the kadbrokes system will not allow deposits exceeding the amount you specify within the relevant period. Deposit limits can be reduced immediately, but increasing a limit requires a 7-day cooling-off period before taking effect — this is to prevent impulsive decisions.
Beyond deposit limits, you can set a maximum loss limit you're willing to absorb within a given period. Once this limit is reached, you will no longer be able to place new bets until the current period ends. This is especially useful for players who want to enjoy their gaming experience without worrying about losing more than planned.
Time flies when you're having fun — and that can become a problem. Session time limits let you set how long you want to play each day or week. Once the limit is reached, the system will automatically end your gaming session. You can also set time reminders that appear before the limit is hit.
Sometimes you just need a short break. The Temporary Break feature lets you suspend your account for 24 hours, 72 hours, 7 days, or 30 days. During this period, you cannot log in or make any transactions. Your account will reopen automatically once the period ends if you do not extend it.
For those who need a longer break, the Self-Exclusion option lets you block access to your account for 6 months, 1 year, 3 years, or permanently. During the self-exclusion period, you cannot re-register or use the kadbrokes platform in any way. Self-exclusion requests are processed within 24 hours, and any remaining account balance will be returned to you once the process is complete.
Problem gambling rarely happens overnight. It starts gradually and can be hard to recognise from the inside. Here are some warning signs to watch for in yourself or someone you care about:
If you identify with two or more of the signs above, we strongly encourage you to use the control tools provided or contact our support team for a confidential discussion. There is no judgment or penalty — we are here to help.
Kadbrokes enforces a zero-tolerance policy on access by users under 18. We implement strict age verification during registration and as part of our KYC process. Any account suspected of belonging to an underage user will be suspended immediately pending verification.
For parents and guardians, we recommend using parental control software to block access to gaming sites. If you suspect your child is using the kadbrokes platform, please contact us immediately and we will take prompt action.
Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with problem gambling, the following steps can help:
The first and hardest step is acknowledging that gaming has become a problem. This takes courage and honesty. Without this acknowledgment, no change can happen.
Activate self-exclusion or strict limits on your account. This will remove access immediately and give you time to seek the help you need.
Share your situation with a family member or close friend who can provide emotional support and help you stay accountable throughout your recovery journey.
Qualified counselors and mental health professionals can help you address the root causes of problem gambling and develop effective long-term management strategies.
Work with a financial advisor to assess your current situation, restructure your finances, and build a realistic and structured recovery plan.
If you feel gaming is starting to have a negative impact on your life, we are here to help without any judgment.
Access Control ToolsLog in to access responsible gaming settings
Answer the following questions honestly:
If you answered yes to any of the questions above, consider using the control tools or contacting us.
All responsible gaming communications are strictly confidential. No permanent record will be created that affects your account.
All these tools are free, easy to use, and take effect immediately when activated through your account settings.
Set the maximum amount you can deposit daily, weekly, or monthly. Reductions take effect immediately; increases require a 7-day cooling-off period for added protection.
Set the maximum loss amount you're willing to absorb within a given period. Once the limit is reached, the platform will automatically block further betting.
Control how long you play each day. Reminders will be sent before the limit is reached and your session will end automatically when time is up.
Need a short break from the platform? Choose a period from 24 hours to 30 days. Your account automatically reactivates once the period ends, unless you extend it.
For a long-term or permanent break. Choose from 6 months to permanent exclusion. These requests cannot be reversed during the chosen period.
Track your gaming history, deposits, and withdrawals in detail. Full transparency helps you make more informed decisions about your gaming habits.
Kadbrokes is with you — not just as a gaming platform, but as a partner that genuinely cares. Register today and enjoy a safe, fair, and fun experience.