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FAQ Kadbrokes — All Answers Here

No need to wait long. All the questions frequently asked by kadbrokes Malaysia members — from registration, deposits, and withdrawals, to security and games — are all answered here clearly and accurately.

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We understand that when you have a question or need clarity, you want answers fast — not hours of waiting or wading through lengthy documents. This FAQ page is designed specifically for Malaysian players who want straight answers without wasting time. Whether you've just registered or have been playing at kadbrokes for a while, this page is your first stop.

We've compiled the most frequently received questions from our support team and answered them directly and honestly. If your question isn't here, don't worry — our live chat is available 24 hours a day, 7 days a week, and our Malaysia-fluent team is ready to help in under 2 minutes.

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Account & Registration

Creating a kadbrokes account is quick and completely free. Click the "Register" button, fill in your full name, active phone number, email address, and a password of your choice. Then verify your phone number via the OTP sent within seconds. Once verified, your account is immediately active and ready to use — the entire process takes under 3 minutes.

The minimum age requirement is 18 years old. This is an absolute policy of kadbrokes with no exceptions. We conduct strict age verification during the KYC process. Any account found to be owned by an underage user will be terminated immediately and all balances will be frozen.

No. Each individual is only permitted to hold one account only. Owning multiple accounts violates kadbrokes' terms of use and may result in the termination of all associated accounts and the freezing of all funds. If you have forgotten your password or are having access issues, contact our support team via live chat.

KYC (Know Your Customer) is a standard identity verification process required before your first withdrawal. The required documents are:
  • Front and back of a valid MyKad
  • Selfie holding MyKad
  • Latest bank statement or utility bill (within 3 months)
KYC verification is usually completed within 1 to 2 business days. You can continue making deposits and playing while waiting for KYC to be processed.

Log in to your account and go to Profile > Personal Information. Changes to your phone number and email require additional OTP verification. Full name changes require supporting documents (a copy of your MyKad) and are processed within 2 business days by our team.

If you wish to permanently close your account, contact our support team via live chat or email. Before closing, make sure all balances have been withdrawn. We also offer temporary or permanent self-exclusion options through the Responsible Gaming if you need a break from the platform.

First, make sure the phone number entered is correct and active. Check for a weak signal or whether your phone is on silent mode. OTPs can take up to 60 seconds to arrive. If you still haven't received it after 2 minutes, click "Resend OTP". If the issue persists, contact our support team and provide your phone number for us to check.
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Deposits & Payments

Kadbrokes accepts a variety of popular payment methods in Malaysia:
  • DuitNow: All major Malaysia banks
  • FPX (Financial Process Exchange): Direct transfer from your bank account
  • Touch 'n Go eWallet: Deposit using your TNG balance
  • GrabPay: Use your GrabPay credits
  • Boost: Local Malaysia e-wallets
All deposits are processed instantly with no fees charged by kadbrokes.

The minimum deposit limit at kadbrokes is RM 10 for most payment methods. These limits ensure the platform is accessible to players of all levels, from those trying it for the first time to experienced players looking to play with larger stakes.

All deposits are processed instantly — typically within 30 seconds after the transaction is confirmed by your bank or e-wallet. Funds are credited directly to your kadbrokes account balance and you can start playing immediately. If your deposit is not credited after 5 minutes, contact our support team with a screenshot of your transaction proof.

Kadbrokes does not charge any fees for deposits. You receive the full amount you deposited. However, your bank or e-wallet provider may charge a small transaction fee depending on your account type — this is outside kadbrokes's control. Please check with your bank or e-wallet for more information.

Yes, kadbrokes provides a deposit limit tool as part of our responsible gaming commitment. Log in and go to Settings > Responsible Gaming > Deposit Limit. You can set a daily, weekly, or monthly limit. Limits can be decreased immediately, but increasing a limit requires a 7-day cooling-off period. Learn more on the Responsible Gaming.

First, check whether the amount has been deducted from your bank account or e-wallet. If it has and your kadbrokes balance has not been credited after 10 minutes, contact our support team with the following: transaction date and time, amount deducted, and a screenshot of the transaction proof from your bank or e-wallet. We will investigate and resolve the issue within 24 hours.
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Withdrawal

Processing time depends on the withdrawal method:
  • E-wallet (TNG, GrabPay, Boost): 5 to 15 minutes
  • Bank transfer (DuitNow): 30 minutes to 1 business day
  • FPX: 1 to 2 business days
All withdrawals are processed between 9 AM and 11 PM. Withdrawals made outside these hours will be processed on the next business day.

The minimum withdrawal limit is RM 30 per transaction. The maximum limit depends on your account status — regular members can withdraw up to RM 10,000 per day while VIP members enjoy higher limits. These limits can be reviewed on your account profile page once logged in.

Withdrawals may be rejected or delayed for several reasons:
  • KYC incomplete or documents insufficient
  • Bonus wagering requirement has not been met
  • Bank account details do not match the name on file in KYC
  • Daily withdrawal limit has been reached
  • Additional security verification required
If a withdrawal is declined, you will receive a notification with a clear reason. Contact support for more information.

No. For security and compliance purposes, all withdrawals must go to an account in your own name only — whether a bank account or e-wallet registered under the same name as your KYC. This is a strict anti-money laundering policy and cannot be waived.

Kadbrokes does not charge withdrawal fees. You receive the full amount requested. However, some banks may charge a small incoming transfer fee. For withdrawals to e-wallets, there are typically no fees from any party.
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Bonus & Promotions

New kadbrokes members are eligible for a first deposit bonus of up to RM 388. This bonus is credited automatically when the first deposit is made after registration. The bonus amount depends on the match percentage specified in the current promotion terms. Please check the Terms and Conditions for full wagering requirement details.

The wagering requirement is the number of times you need to use the bonus amount in games before it can be withdrawn. For example, if the requirement is 20x and you receive a RM 50 bonus, you need to place a total of RM 1,000 in wagers using those bonus funds before you can withdraw. Wagering requirements vary by promotion and are clearly stated in each promotion's terms.

Yes, kadbrokes offers a range of ongoing promotions for active members, including:
  • Weekly cashback: A percentage cashback on net weekly losses
  • Weekend reload bonus: Deposit on selected days and earn extra bonus
  • Seasonal promotions: Special offers for Malaysian festive celebrations
  • Birthday reward: Exclusive bonus on your birthday month
Check the promotions page in your account for the latest offers.

Yes, you can choose to opt out of all bonuses. If you prefer to play using only your deposited funds with no bonus wagering requirements, you can decline bonuses during deposit or contact support to set your account to "no bonus" mode. This gives you full freedom to withdraw your wins without meeting any wagering requirements.

During registration, there is a "Promo Code" field you can fill in if you have a code. For promo codes received after registration, go to the Promotions > Claim Code in your account and enter the code. Make sure you read the terms of each promotion before claiming, as conditions and limits may vary.

Some common reasons why a bonus may not have been credited:
  • You have opted out of receiving bonuses
  • Deposit amount is below the minimum required for the promotion
  • This promotion has expired
  • You have previously claimed the same promotion
If none of the above reasons apply, contact our support with proof of deposit and we will review it promptly.
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Games

Kadbrokes offers a wide range of game categories for every taste:
  • Slots: Hundreds of slot machines from the world's leading providers
  • Sports Betting: Football, badminton, basketball, e-sports, and more
  • Fish Shooting Games: Fun arcade games with real cash prizes
  • Bingo: Online bingo games with an active community
  • Live Dealer: Baccarat, Blackjack, Roulette with live dealers
  • Live Betting: Betting placed while the match is in progress

Yes, the kadbrokes platform is fully optimised for all devices — Android smartphones, iPhones, tablets and desktops. You can access all games directly through your web browser without downloading any app. All features, including deposits, withdrawals and customer support, are fully functional on mobile devices.

Yes. All games use Random Number Generator (RNG) that is certified and independently verified by third-party audit bodies. This ensures every spin, card hand or game outcome is truly random and cannot be manipulated by any party, including kadbrokes itself. All our game providers are internationally licensed companies with strong reputations.

Most slot games at kadbrokes are available in free demo mode for players who want to try before playing with real money. However, live dealer games and sports betting are only available in real money mode. Demo mode requires no deposit and can be accessed directly from the game page.

The kadbrokes system automatically saves your game state. Once your connection is restored and you log back in, the game will resume from the same point. For ongoing sports bets, any wager outcomes already determined before the disconnection will be settled as normal based on the actual match result. If you experience any issues with your balance not updating, contact our support team.

Log in to your account and go to the Sports or Wagering. Select the sport and league you are interested in, find the match you want to wager on, click on your preferred odds and it will be added to your bet slip. Enter your stake amount and confirm. You can place single, double, or accumulator bets according to your preference.
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Security

Kadbrokes uses 256-bit SSL encryption for all data communication between your browser and our servers. Personal data is stored on strictly secured servers with layered protection. We do not share your personal data with third parties for marketing purposes. Read our Privacy Policy us for full details on how we manage your data.

2FA is an additional security layer that requires a second verification (usually an OTP via SMS) each time you login, in addition to your password. This means that even if someone knows your password, they still cannot login without access to your phone. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the instructions.

Take immediate action:
  • Change your password immediately
  • Enable or review your 2FA settings
  • Review your login history and account activity
  • Contact kadbrokes support via live chat and report the incident
Our security team will investigate promptly and take necessary action, including temporarily freezing the account if required.

Always make sure you are accessing the official kadbrokes website only. How to verify:
  • The URL must begin with https://kadbrokes.pro
  • There is a padlock icon (🔒) in your browser's address bar
  • Make sure the domain spelling is correct — watch out for look-alike domains such as kadbrokes.net, kadbrokes.com, kadbrokes.pro.co, and others
If you receive an email or message asking you to click a link to the kadbrokes site, always verify the URL before logging in.

Never. The kadbrokes team will never ask for your password, OTP, PIN, or any other sensitive information via email, SMS, WhatsApp, or phone call. If you receive any communication requesting such information, it is a fraud attempt. Do not provide any information and report it to us immediately.
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Responsible Gaming

Kadbrokes provides a range of free responsible gaming tools for all members:
  • Deposit Limit: Set daily, weekly or monthly limits
  • Loss Limit: Cap on total losses within a set period
  • Play Time Limit: Control how long you play each day
  • Temporary Break: Account suspension from 24 hours up to 30 days
  • Self-Exclusion: Block access from 6 months to permanently
All these tools are accessible via Responsible Gaming.

Log in to your account and go to Settings > Responsible Gaming > Self-Exclusion. Select the desired period (6 months, 1 year, 3 years, or permanent). Requests are processed within 24 hours. During the exclusion period, you will not be able to login or register a new account. Your balance will be refunded in full. The exclusion cannot be reversed before the period ends.

Some warning signs to watch out for:
  • Gambling with money meant for daily necessities such as rent or bills
  • Hiding gaming habits from family
  • Playing to "chase losses"
  • Feeling restless or irritable when unable to play
  • Neglecting work or family responsibilities due to gaming
If you identify two or more of these signs, please use the responsible gaming tools or contact our support. Further reading on the Responsible Gaming.

Yes, completely confidential. All conversations and requests related to responsible gaming are handled privately by our dedicated team. Information is not shared with any other part of the company and will not affect your account status except for the controls you yourself request to be activated. No judgement, no penalties — we are here to help.

Kadbrokes operates a zero-tolerance policy on access by users under 18. Age verification is strictly enforced during KYC via MyKad documents. Accounts suspected of being owned by underage users will be suspended and investigated immediately. We also recommend that parents use parental control software to block children's access to gaming sites.
Why kadbrokes

Support that Genuinely Effective

The FAQ is just the starting point. At kadbrokes, we've built a comprehensive support system to make sure every experience you have runs smoothly.

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Live Chat 24/7

Our support team is fully Malaysia-based and ready to respond in under 2 minutes, day or night, including public holidays.

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Email Support

For detailed enquiries or requests requiring document attachments, send an email to [email protected]. Response within 12 working hours.

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Full Help Centre

Over 50 FAQs covering all aspects of the platform. Regularly updated based on the latest questions from our player community.

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Proactive Notifications

Our system sends you direct notifications whenever there are important updates regarding your account, a successful withdrawal, or new promotions relevant to you.

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VIP Account Manager

VIP members get a personal account manager who knows you and your situation. Priority support with near-instant response times for all your needs.

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Responsible Gaming Support

A dedicated trained team available to support members who need help with gaming habits. Confidential, non-judgmental, and available anytime.

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Support Email

For detailed enquiries and KYC documents. Response within 12 hours.

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Help Centre

Check the Terms & Conditions and Privacy Policy pages for full policy details.

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