Your personal data is a trust we take seriously. This Privacy Policy transparently explains how kadbrokes collects, uses, stores, and protects your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
To provide a secure and fully functional kadbrokes service, we need to collect certain categories of information from you. We only collect information that is strictly necessary and do not request data that is irrelevant to the services we offer.
This information is collected when you register an account, submit a verification request, or contact our support team:
When you use the kadbrokes platform, our systems automatically record certain technical information required for platform operations:
The data we collect is used for specific and lawful purposes. Kadbrokes does not use your data for any other purpose without first obtaining your additional consent.
If you agreed to receive marketing communications during registration, we will also send you information about promotions, bonus offers and platform updates. You may withdraw this consent at any time through your account settings without affecting your use of our core services.
Kadbrokes takes a layered approach to ensuring user data security. We invest in industry-grade security infrastructure to keep your information protected at all times.
All data transmitted between your device and kadbrokes servers is protected by 256-bit SSL/TLS encryption. Data stored in our databases is also encrypted using current industry standards. Access to user data is restricted to authorised personnel only and requires multi-level authentication.
Kadbrokes retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, certain data is retained for a period required by applicable law — typically 7 years for financial records — before being securely deleted.
Kadbrokes user data is stored in data centres located in the Asia region, meeting strict physical and digital security standards. Any cross-border data transfers are carried out with appropriate security controls and in compliance with applicable legal requirements.
Kadbrokes does not sell, rent or share your personal data to third parties for their own marketing purposes. However, to deliver our services effectively, we need to share certain data with carefully selected service partners:
All third-party service partners we work with are bound by strict data confidentiality agreements and are only permitted to use your data for the purposes specified in their contracts with kadbrokes.
The kadbrokes platform uses cookies and similar tracking technologies to enhance your experience, maintain login sessions and understand how users interact with our platform.
You can control cookie usage through your web browser settings. Some cookies can be disabled without affecting basic platform use, while essential cookies are required for core functionality. More information on managing cookies can be found in your browser's help section.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the kadbrokes privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your data when it is no longer required, subject to legal obligations.
You may object to the processing of your data for marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while a dispute or review is ongoing.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 14 working days. We may require identity verification before processing your request to ensure the security of your data.
Kadbrokes maintains a zero-tolerance approach to access by children and minors. Our platform is not designed for and does not accept users under the age of 18 under any circumstances.
We carry out a strict age verification process during registration and as part of our KYC process. If we determine that an account has been created by someone under the age of 18, the account will be terminated immediately and all associated funds will be processed in accordance with established procedures.
Parents and guardians concerned about their children's access to online gaming sites are advised to use appropriate parental control software to block access to such content.
Kadbrokes reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via your registered email or in-account notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the date of the latest version of this Privacy Policy. Your continued use of the kadbrokes platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding how we handle your personal data, we encourage you to contact us directly. The kadbrokes privacy team is dedicated to ensuring your rights are respected and your enquiries are answered transparently.
Data security is more than just a feature — it is the foundation of trust that defines our relationship with every kadbrokes member.
Every piece of data moving between your device and our servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance reviews to ensure these standards are maintained.
Your data has never been and will never be sold, rented, or shared with third parties for their marketing purposes. This is an absolute commitment with no exceptions.
Our security infrastructure undergoes penetration testing and security audits by independent third parties to identify and address vulnerabilities.
2FA adds an extra layer of security to your account. Even if someone knows your password, they still cannot access your account without the second verification.
Our security monitoring systems operate around the clock to detect suspicious activity, unauthorised login attempts and other security threats in real time.
Kadbrokes is built on a foundation of trust. Your privacy and data security are always our top priority. Register today and experience safe, responsible gaming for yourself.